1. Product Functionality Questions

1.1) General Questions

Q: What’s the spa bed?How to select a spa bed?

A:We have a blog describing everything in very detail to answer this question for you, check out here. 

Q:What is the weight limit/capacity of a person for Facial Bed chair?

A:Approximately 200kg(440lbs)

Q:What kind of electricity will I need to install with the unit?

A:Insert the pin-shaped power cord to Power socket, 110V ~ 240V is available.

Q:How long will I receive my order after pay?

A:Product processing day 1-3 working days.Small and medium product use standard shipping delivery within 1-5 working days,size big and heavy product use local logistic to send and delivery time within 7-12 working days according to the buyer location,also using YRC LOGISTIC,DAYLIGHT LOGISTICS and so on. Some area in the USA can not delivery,please check more detail about shipping.

*Be sure to leave us a good phone number and a good commercial address to receive the spas so we can ship it faster to your place!

1.2)About this Louisa & Lotos spa bed/table

Q:Does it come with paper roller?

A:This spa bed not come with paper roller.

Q:Can I remove the arm rest?How to remove the arms?

A:The armrest can adjustable but not removable.

Q:Can the chair tilt and also move back and forth? 

A:Yes, this chair come with backrest and whole body adjustment,4 motors control backrest,legrest,lift and tilt.

Q:What’s the difference between the Louisa and Lotos spa bed？

A:More difference can check our spa facial bed comparison chart Here

Q:What’s the hand control function for spa bed?

A:The Louisa spa bed & Lotos spa bed with storage Backrest adjustment from 0° flat to 65 degree incline.

Q:what’s the one key reset hand control function of lousia spa bed?

A:It is about One-key control seat part adjustment / lying flat）One-key control seat part adjustment : the back and the seat rise to the highest at the same time;One-key control lying flat adjustment : Backrest、seat and height to a minimum at the same time.

Q:Is this chair has a warranty?

A:yes,all the product come with product warranty 1 year.

Q:How to clean to the surface of spa bed?

A:Please use clean soft towel to wipe the bed surface, with special leather detergent to wipe evenly. And then use clean soft towel to wipe it clean again. Do not touch the bed surface with wet cloth, hard or acid or alkaline chemicals, so as to avoid affecting the surface quality and service life.

What's the space of spa bed with storage?

The space of a spa bed with storage can vary depending on the specific model and design. Some spa beds may have built-in storage compartments underneath the bed surface, allowing for convenient storage of towels, linens, or other spa essentials. The size of the storage space can vary, but it is typically designed to accommodate the necessary supplies while keeping them easily accessible during treatments.

Our Return Policy

Return

Time limit for accepting returns

We accept 14 days to returns,from the day customer received the product and order finished,if product has any quanlity problem,we will according to the condition to return.

If you would like to RETURN the product for different reasons, you have to pay the shipping fees according to the distance.All returns must be authorized by Beauty-Ace. Any return without our prior knowledge will not be accepted and a refund will not be issued.,Please contact us before you return

• Fill out the contact us form page(Contact us)
• Send message to our offical email box(Sales@beauty-ace.com)
• Whatsapp:+86 15989959407
• Contact Beauty-Ace Facebook Online Messenger.
• Then there's the after-sale service will contact you to confirm return

Below condition need to be attention: 

• Refurbished or used products are not refundable.

• Customers will be responsible for all shipping charges.
• Products must be returned in original packaging, in like-new condition. Customers are responsible for the correct re-packing of products when returned to ensure damage does not occur during shipment.
• If an item was originally shipped by freight, it must also be returned by freight – you will need to prepare the return in the original box and it must be strapped to a pallet. If you have questions about this process, we are available during business hours to offer assistance.
• For returns, international customers are responsible for all shipping charges as well as any applicable duties and taxes.
• Once the return confirm,we will offer the return address.

SHIPPING ADDRESS WILL OFFERED BY EMAIL ONCE RETURNS HAS CONFIRMED

Damages and issues 

What the user needs to do

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For these situations, usually, we will resend the accessories to you for free delivery. You may be required to include a video or photo of the defective product for proof in order to promote this process.

• Fill out the contact us form page(Contact us)
• Send message to our offical email box(Sales@beauty-ace.com)
• Whatsapp:+86 15989959407
• Contact Beauty-Ace Facebook Online Messenger.
• Then there's the after-sale service will contact you to confirm return

In addition to this, all sales are final. We hope you will comprehend that our products are large and heavy.

Change&Cancellation

You have the right to cancel or modify the order before the order ships out,but We do not accept any changes or cancellations on custom orders.

WARRANTY POLICY - SHOP WITH PEACE OF MIND

Every product offered by Beauty-Ace.com is covered by a limited parts warranty that begins the same day the product is delivered. If anything does not work as intended within our warranty terms, we will resolved the issue with either replacements parts, replacement of complete units, a refund, or warranty repair services. 

All interpretation rights belong to Beauty-Ace.