Return Policy

Return

Time limit for accepting returns

We accept 14 days to returns,from the day customer received the product and order finished,if product has any quanlity problem,we will according to the condition to return.

Fees & Liability

If you would like to RETURN the product for different reasons, you have to pay the shipping fees according to the distance.All returns must be authorized by Beauty-Ace.

All returned products will be subject to inspection and may be subject to additional fees. Returned product without its original packaging will be subject to a minimum restocking fee of 25%. If item(s) are returned damaged or not in the original packaging, an additional 10% fee will be assessed to cover those costs.

Original shipping charges are non-refundable, and Beauty-Ace is not responsible for any expenses incurred in the return process, including freight charges. All processing fees on returned items that were originally paid through the use of financing will be collected upfront before a return authorization number will be issued.

Any return without our prior knowledge will not be accepted and a refund will not be issued.,Please contact us before you return

 

• Fill out the contact us form page(Contact us)
• Send message to our offical email box(Sales@beauty-ace.com)
• Contact Beauty-Ace Facebook Online Messenger.
• Then there's the after-sale service will contact you to confirm return
• Once confirm and the return all finished, refund will according to your original payment method, receive payment within 7 working days

 

Below condition need to be attention: 

• Refurbished or used products are not refundable.
• Customers will be responsible for all shipping charges.
• Products must be returned in original packaging, in like-new condition. Customers are responsible for the correct re-packing of products when returned to ensure damage does not occur during shipment.
• If an item was originally shipped by freight, it must also be returned by freight – you will need to prepare the return in the original box and it must be strapped to a pallet. If you have questions about this process, we are available during business hours to offer assistance.
• For returns, international customers are responsible for all shipping charges as well as any applicable duties and taxes.
• Once the return confirm,we will offer the return address.

NG ADDRESS WILL OFFERED BY EMAIL ONCE RETURNS HAS CONFIRMED

 

Damages and issues 

What the user needs to do

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For these situations, usually, we will resend the accessories to you for free delivery. You may be required to include a video or photo of the defective product for proof in order to promote this process.

• Fill out the contact us form page(Contact us)
• Send message to our offical email box(Sales@beauty-ace.com)
• Contact Beauty-Ace Facebook Online Messenger.
• Then there's the after-sale service will contact you to confirm return
• Once confirm and the return all finished, refund will according to your original payment method, receive payment within 7 working days

In addition to this, all sales are final. We hope you will comprehend that our products are large and heavy.

 

Change&Cancellation

You have the right to cancel or modify the order before the order ships out,but We do not accept any changes or cancellations on custom orders.

 

Fees & Refund policy

If need to cancel the order and refund, please contact customer service, they will check and submit the payment needs, refund method will according to your original payment method, receive payment within 7 working days.

Any after-sale questions can contact us by email  sales@beauty-ace.com.

Whatsapp:+86 15989959407

 

WARRANTY POLICY - SHOP WITH PEACE OF MIND

Every product offered by Beauty-Ace.com is covered by a limited parts warranty that begins the same day the product is delivered. If anything does not work as intended within our warranty terms, we will resolved the issue with either replacements parts, replacement of complete units, a refund, or warranty repair services. 

All interpretation rights belong to Beauty-Ace.