1. Product Functionality Questions

1.1) General Questions

Q: How can I select a Electric Facial Bed/Chairs?

A:We have a blog describing everything in very detail to answer this question for you, check out here. 

Q:What is the weight limit/capacity of a person for Facial Bed chair?

A:Approximately 150kg(330lbs)

 

Q:What kind of electricity will I need to install with the unit?

A:Almost need in 110V-240V

Q:How long will I receive my order after pay?

A:Product processing day 1-3 working days.Small and medium product use standard shipping delivery within 1-5 working days,size big and heavy product use local logistic to send and delivery time within 7-12 working days according to the buyer location,also using YRC LOGISTIC,DAYLIGHT LOGISTICS and so on. Some area in the USA can not delivery,please check more detail about shipping.

*Be sure to leave us a good phone number and a good commercial address to receive the spas so we can ship it faster to your place!

Q:Is chair delivery available to Alaska/Hawaii?Where’s beauty-ace salon furniture location?

A:Alaska and Hawaii delivery will be expensive, starting at $950.00 additional shipping charge, the charges will vary depending on location as well,contact our online chat to know more.Beautyace salon furniture located on Texas,all products send from Texas,also we have warehouse on Canada,part of facial bed sale synchronously.

Q:Do you have financing-options like Snap finance/PayPal Credit/NAVITA CreditCorp?

A:We accept buy and pay it now,support creidt card like Visa & Master Card,JCB,America express,Paypal,Paypal credit and etc.financing options still not support.

Q:How to Link Credit or Debit Cards to Your PayPal?

A:Linking your credit or debit card(Paypal official website)
There are various ways you can link your credit or debit card. If you haven’t already done so while signing up, you can do it at any time from your personal account.

1.2)About this Aglaia electric facial chairs

Q:Does it come with paper roller?

A:Beautyace Euphro White Podiatry Chair Pedicure come with paper roller(product link),other facial bed chairs like Aglaia pink estheticians bed,Thalia treatment bed,Milton facial bed not come with paper roller.

Q:Can I remove the arm rest?How to remove the arms?

A:Yes, the arms are removable and 180 degree rotation. Just rotate and pull right out

Q:Can the chair tilt and also move back and forth? 

A:Yes, this chair come with backrest and whole body adjustment but without tilt up and down,rise up and down can.

Q:Can adjust the headrest?

A:this one can not adjust

if the facial bed electric come with adjustable headrest,most of them can adjust!

Q:Which treatment table electric come with 270 degree rotation?

A:Below Both of treatment table come with 270 degree rotation,other not come with.

Beautyace Euphro White Podiatry Chair Pedicure

Beautyace Thalia White Medical Treatment Table

Q:Is this chair has a warranty?

A:yes,all the product come with product warranty 1 year.

Q: How often should I clean my spa facial bed?

A: It is recommended to clean your spa facial bed after each use to maintain hygiene and prevent the spread of germs,also can use the Disposable non-woven fabric.

More details can check our article here

What's the space of spa bed with storage?

The space of a spa bed with storage can vary depending on the specific model and design. Some spa beds may have built-in storage compartments underneath the bed surface, allowing for convenient storage of towels, linens, or other spa essentials. The size of the storage space can vary, but it is typically designed to accommodate the necessary supplies while keeping them easily accessible during treatments.

Return Policy

Return

Time limit for accepting returns

We accept 14 days to returns,from the day customer received the product and order finished,if product has any quanlity problem,we will according to the condition to return.

Fees & Liability

If you would like to RETURN the product for different reasons, you have to pay the shipping fees according to the distance.All returns must be authorized by Beauty-Ace.

All returned products will be subject to inspection and may be subject to additional fees. Returned product without its original packaging will be subject to a minimum restocking fee of 25%. If item(s) are returned damaged or not in the original packaging, an additional 10% fee will be assessed to cover those costs.

Original shipping charges are non-refundable, and Beauty-Ace is not responsible for any expenses incurred in the return process, including freight charges. All processing fees on returned items that were originally paid through the use of financing will be collected upfront before a return authorization number will be issued.

Any return without our prior knowledge will not be accepted and a refund will not be issued.,Please contact us before you return

 

• Fill out the contact us form page(Contact us)
• Send message to our offical email box(Sales@beauty-ace.com)
• Contact Beauty-Ace Facebook Online Messenger.
• Then there's the after-sale service will contact you to confirm return
• Once confirm and the return all finished, refund will according to your original payment method, receive payment within 7 working days

 

Below condition need to be attention: 

• Refurbished or used products are not refundable.
• Customers will be responsible for all shipping charges.
• Products must be returned in original packaging, in like-new condition. Customers are responsible for the correct re-packing of products when returned to ensure damage does not occur during shipment.
• If an item was originally shipped by freight, it must also be returned by freight – you will need to prepare the return in the original box and it must be strapped to a pallet. If you have questions about this process, we are available during business hours to offer assistance.
• For returns, international customers are responsible for all shipping charges as well as any applicable duties and taxes.
• Once the return confirm,we will offer the return address.

NG ADDRESS WILL OFFERED BY EMAIL ONCE RETURNS HAS CONFIRMED

 

Damages and issues 

What the user needs to do

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For these situations, usually, we will resend the accessories to you for free delivery. You may be required to include a video or photo of the defective product for proof in order to promote this process.

• Fill out the contact us form page(Contact us)
• Send message to our offical email box(Sales@beauty-ace.com)
• Contact Beauty-Ace Facebook Online Messenger.
• Then there's the after-sale service will contact you to confirm return
• Once confirm and the return all finished, refund will according to your original payment method, receive payment within 7 working days

In addition to this, all sales are final. We hope you will comprehend that our products are large and heavy.

 

Change&Cancellation

You have the right to cancel or modify the order before the order ships out,but We do not accept any changes or cancellations on custom orders.

 

Fees & Refund policy

If need to cancel the order and refund, please contact customer service, they will check and submit the payment needs, refund method will according to your original payment method, receive payment within 7 working days.

Any after-sale questions can contact us by email  sales@beauty-ace.com.

Whatsapp:+86 15989959407

 

WARRANTY POLICY - SHOP WITH PEACE OF MIND

Every product offered by Beauty-Ace.com is covered by a limited parts warranty that begins the same day the product is delivered. If anything does not work as intended within our warranty terms, we will resolved the issue with either replacements parts, replacement of complete units, a refund, or warranty repair services. 

All interpretation rights belong to Beauty-Ace.